FAQ

What is Zugwelle?

Zugwelle is a clothing brand that celebrates individuality and personal journeys through unique hoodie designs. We believe in quality, comfort, and sustainability.

What sizes do you offer?

We offer a range of sizes to fit everyone, from XS to XXL.

What materials are your hoodies made of?

Our hoodies are crafted from a high-quality cotton/polyester blend fleece, offering a soft, comfortable feel while maintaining durability.

How do I care for my Zugwelle hoodie?

To keep your hoodie in the best condition:

  • Turn it inside out before washing alone or with like colors.
  • Use a gentle cycle with cold water and mild detergent.
  • Hang to dry or tumble dry on low heat when needed.
  • Avoid ironing directly on the design.

Why does my hoodie have a vinegar-like smell?

This scent is due to the printing process and is completely normal. It will go away after the first wash. We recommend washing your hoodie before wearing it for the first time to remove the smell.

What is your return/refund policy?

We are committed to your happiness with every purchase. That's why we offer a straightforward 14-day refund policy for all unworn and unused items. If your purchase doesn’t quite meet your expectations, simply reach out to us for a refund or replacement. For items that may not be eligible for a refund due to wear or damage, we’re more than happy to explore alternative solutions such as exchanges or store credit to ensure your complete satisfaction.

Can I track my order?

Yes, you can track your order using the tracking information provided to you when the order has been processed and shipped. If you have any issues with tracking, feel free to contact us for assistance.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and rates vary based on your location.

How can I contact Zugwelle?

You can reach us via email at support@zugwelle.com or through our Contact page. We're here to help with any questions or concerns you might have.